FAQ

* What is New City Education? New City Education is an online platform offering interactive STEM learning in English for kids and young students. We focus on small-class sessions with real tutors, covering topics like coding, math, science, and technology to make learning fun and accessible without borders.

* What ages are your courses designed for? Our courses are tailored for children aged 5 to 16, with specific age ranges for each program. For example, Scratch Programming is for ages 5-10, while C++ Programming is for ages 9-16.

* What subjects do you cover in your STEM courses? We offer a wide range of STEM subjects, including programming (Python, C++, Java, Scratch, Roblox), game development (Minecraft, Unity), AI, cybersecurity, 3D design with Tinkercad, web development, mobile apps, and mathematical Olympiad preparation.

* Are your courses suitable for beginners? Yes, all our courses are beginner-friendly with no prior experience required. We use a progressive level-based structure, starting from Level 1 and building skills step by step.

* How are the courses structured? Courses are divided into levels that build on each other. Each level includes interactive online sessions with tutors, focusing on hands-on projects and real-world applications in STEM.

* What is the class size? We keep classes small, with 1 to 6 students per session, to ensure personalized attention and an engaging, interactive experience.

* Are the classes live or pre-recorded? All classes are live online sessions taught by real tutors, providing an interactive experience similar to in-person learning.

* What are the class schedules like? Classes are flexible, with slots available from 11 AM to 9 PM PST. You can choose 1.5-hour or 2.5-hour lessons and change your schedule in advance if needed.

* How do I enroll in a course? Start by reserving a free consultation through our online form to discuss your child's needs. Then, book a trial lesson to try it out, and purchase the full course level if it's a good fit.

* What is a trial lesson? A trial lesson lets you pay for and attend one session before committing to a full level. It's a great way to see if the course matches your child's interests and learning style.

* How much do courses cost? Most courses are currently on sale for $285 to $297 USD per level (original price $433 USD). The Mathematical Olympiad Preparation course is $206 USD. Prices may vary, so check our site for the latest.

* Do you offer discounts or promotions? Yes, many courses are on sale right now. We also provide flexible options like trial lessons to help you get started without a full commitment.

* What payment methods do you accept? We accept secure payments through our Shopify platform, including major credit cards. Details are available during checkout.

* Is there a refund policy? Sales are usually final and not subject to refunds, unless it's due to our school's inability to arrange a scheduled class. We do try to accommodate extenuating circumstances, and we encourage trying a trial lesson first. Contact us via WhatsApp or WeChat for any specific concerns about your purchase.

* What technical requirements are needed for classes? You'll need a stable internet connection, a computer or tablet with a webcam and microphone, and access to a video platform (details provided after enrollment). No special software is required upfront.

* Do you customize courses for individual needs? Yes, our free consultation helps match courses to your child's interests and skill level. We also offer flexible scheduling and small classes for personalized guidance.

* What makes your courses unique? Our small-class format with real tutors ensures interactive, engaging learning. We emphasize fun, practical STEM skills in English, with a focus on technologies like AI, coding, and game design.

* Are your tutors qualified? Yes, our tutors are experienced educators who care about student success. They teach live sessions and guide students through hands-on projects.

* Can I change my class time after enrolling? Yes, you can adjust your lesson times in advance as needed, as long as slots are available between 11 AM and 9 PM PST.

* Do you offer group classes or private lessons? All our classes are small-group (1-6 students) for interactive learning. We can also arrange one-on-one private lessons, but the small size of regular classes already ensures plenty of individual attention.

* How do you handle missed classes? We encourage rescheduling a week in advance. If you have to miss a class, contact us in advance via WhatsApp or WeChat to discuss makeup options. Note that all classes must be attended within 180 days of confirmed enrollment.

* What benefits do students get from your programs? Students build practical STEM skills, boost confidence, and prepare for future careers. Our interactive approach makes learning fun, with real-world projects like game creation and app development.

* Do you have testimonials from past students? We have shared some parents' feedback as listed on the site, and many families appreciate our flexible, engaging online format. Feel free to book a consultation to hear more about our successes.

* How can I contact support? Use our WhatsApp link, scan the WeChat QR code, or use the live chat button on the site for instant support. We're here to help with any questions.

* Do you offer courses in languages other than English? All courses are taught in English, although we do try to cater to individual preferences for other languages. We usually focus on English to provide borderless STEM learning.

* Is your platform suitable for immigrant families? Absolutely—our online format and English focus help families worldwide, including immigrants, access quality STEM education without location barriers.

* What if my child needs help with homework or specific topics? Our courses are structured around core STEM skills, but tutors can provide guidance during sessions. For custom help, discuss during your free consultation.

* Do you provide certificates upon completion? We don't mention certificates on the site, but completing levels builds a strong foundation. Contact us if you need proof of participation for records.

* How often are new courses added? We regularly update our offerings based on popular technologies. Current courses include AI, cybersecurity, and more—check back for additions.

* Can I access course materials outside of class? Our focus is on live sessions, but tutors may share resources during class. For previews, explore our course descriptions or book a trial lesson.

Note: In the event of any discrepancy, the information on the General Info page prevails.